Returns
Our policy lasts 30 days and only applies to faulty or defective products. We do not offer returns for change of mind, so please choose carefully! If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, as we will do this on your behalf if the brand is offering a warranty.
Exchanges
Due to the intimate nature of our products, we only replace items if they are faulty or defective. If you need to exchange something for the same item, send us an email at contact@adultsuperstores.com.au
and send your item to:
PO BOX 630
ROCKDALE
Sydney
New South Wales
AU 2216
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are only applicable where we cannot exchange the item for a brand new identical one. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@adultsuperstores.com.au
Shipping
To return your product, you should mail your product to: PO BOX 630 ROCKDALE Sydney New South Wales AU 2216
Due to our every day low prices of our pleasure products you will be responsible for paying for your own shipping costs for returning your item. We will pay for the shipping costs to the manufacturer and the shipping costs to send you back your pleasure products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
